This Service Agreement is between PhoneTender ("Provider") and the business identified in this form ("Client"), effective on the date signed below.
Service
Provider will build and manage an automated missed-call text-back service that (a) sends an instant text message from Client's business number to callers whose calls go unanswered, (b) relays the caller's replies to Client's designated cell number, and (c) lets Client reply through the business number so Client's personal number is never shown to customers. Provider handles setup, message copy, and ongoing management. Client keeps its existing phone number; the service uses conditional call forwarding that applies only to unanswered calls.
Fees
Monthly service fee of $54.99, billed in advance each month. No setup fee. No long-term contract — service is month-to-month. Billing begins once the service is activated for Client.
Cancellation
Service continues month-to-month. To cancel, submit a cancellation request — cancellations may take 24–48 business hours to process. To avoid being charged for the next cycle, submit your request at least 2 days (48 hours) before your next pay period. Requests received less than 2 days before the pay period may not take effect until after that period's charge. On cancellation, service runs through the end of the period already paid for.
Messaging & consent
Texts are sent only to numbers that have just called Client's business — a response to the customer's own contact attempt. Every message identifies the business and honors opt-outs. Provider maintains a do-not-text list for Client and will never text numbers on it; Client is responsible for keeping that list current. Client authorizes Provider to send and relay these messages on Client's behalf.
Ownership & data
Provider owns the system configuration and tooling. Client owns its business and customer data, which Provider will not sell or share with third parties.